Shipping Policy
Our shipping policy explains how Prime Nova Partners processes, ships, and delivers orders across the United States. We work to provide reliable shipping and clear delivery information for every customer.
Shipping Policy for the United States
Prime Nova Partners currently ships orders within the United States only. At this time, we do not offer international shipping.
Order Processing
We typically process orders within 1–3 business days after you successfully place your order.
Our team processes orders during regular business days. Therefore, weekends and holidays may affect processing times.
Estimated Delivery Time
After we process and ship your order, standard delivery typically takes approximately 3–7 business days.
However, delivery times can vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside our control.
For this reason, the delivery estimates in this shipping policy do not guarantee a specific delivery date.
Shipping Confirmation & Tracking
After we ship your order, you may receive a shipping confirmation with tracking information when available.
You can use the tracking information to follow your package and check its delivery progress.
Shipping Delays
We work hard to process and ship orders within our estimated timeframes. However, shipping carriers and other circumstances may sometimes cause delays.
For example, severe weather, natural disasters, holidays, carrier delays, incorrect addresses, and other unexpected events may affect delivery.
If your order experiences a significant delay, please contact Prime Nova Partners. Our team will do its best to help you locate your shipment.
Incorrect or Incomplete Shipping Address
Please review your shipping information carefully before completing your purchase.
Prime Nova Partners cannot take responsibility for an order delivered to an incorrect or incomplete address that the customer provided.
If you notice an error in your shipping address after placing an order, contact us as soon as possible. We will try to help, but we cannot guarantee that we can change an address after we process or ship the order.
Lost or Damaged Packages
If your package appears lost, damaged, or significantly delayed, please contact us as soon as possible.
We may ask for your order number, tracking information, photographs, or other details. This information helps us investigate the shipment and determine the appropriate next steps.
Shipping Policy and Returns
Our shipping policy explains how we handle order delivery. If you need to return a product, please review our Return & Refund Policy for information about our 30-day return period, refunds, exchanges, and return shipping.
Additional Policies
For information about how we handle your personal information, please review our Privacy Policy.
You can also review our Terms and Conditions for information about using our website and purchasing Prime Nova Partners products.
Contact Us
If you have questions about our shipping policy, your order, delivery times, or tracking information, please contact Prime Nova Partners through the contact information available on our website.