Return & Refund Policy

Our return policy explains how Prime Nova Partners handles product returns, refunds, exchanges, and return shipping. We want you to feel confident when shopping with us. If you are not satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Policy Eligibility

To qualify under our return policy, please contact us within 30 days of delivery.

Please keep returned items in reasonable condition and, when applicable, in their original packaging. We may decline a return if a customer damages, alters, misuses, or otherwise changes the product after delivery.

How to Request a Return

First, contact Prime Nova Partners with your order number and the reason for your return.

Next, our team will review your request and explain the available options. If we approve your return, we will provide the necessary return instructions.

Please do not send an item back until our team provides return instructions.

Return Shipping

Our return policy may require either the customer or Prime Nova Partners to cover return shipping costs, depending on the reason for the return.

If you received an incorrect or defective item because of an error on our part, Prime Nova Partners may assist with the return shipping process.

However, if you request a return because you changed your mind or no longer want the product, you may need to pay the return shipping cost.

Refunds

After we receive and inspect an approved return, we will determine whether the item qualifies for a refund.

If we approve your refund, we will send it to the original payment method used for your purchase.

After we issue the refund, your payment provider or financial institution may need additional time to post the funds to your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible.

Please provide your order number and, when helpful, photographs that show the problem. This information helps our team review your request and determine the best solution.

Non-Returnable Items

Some products may not qualify for a return under our return policy. For example, we may not accept products that a customer has used, damaged through misuse, altered, or otherwise failed to keep in acceptable return condition.

If you are unsure whether your purchase qualifies for a return, please contact us before sending the product back.

Exchanges

If you would like to exchange an item, please contact us before returning it.

Depending on the product, reason for the request, and available inventory, Prime Nova Partners will let you know which exchange options may be available.

30-Day Return Period

Our standard return period is 30 days from the date of delivery. Therefore, please contact us as soon as possible if you believe your order qualifies for a return.

Questions About Our Return Policy

If you have questions about our return policy, returns, refunds, exchanges, or return shipping, please contact Prime Nova Partners through the contact information available on our website.

You can also review our Shipping Policy for information about order processing and delivery.

For information about how we handle personal information, please review our Privacy Policy.

You can also review our Terms and Conditions for information about using our website and purchasing our products.